Frequently Asked Questions

1. How and why can Extra Time Online save me money?
   Extra Time Online is a registered Travel Agent and as such we receive discounts on all manner of travel and leisure related services. Unlike a high street travel agent we pass these savings directly onto our members who can enjoy these discounts throughout their membership period. 

2. Are Extra Time Online ABTA and ATOL bonded?
   Extra Time Online itself is not ABTA or ATOL bonded. However once you become a member, the services you book through us are bonded through the ETOL Travel Desk (ABTA L9044). Many of the travel arrangements that our agents sell are protected in case of the financial failure of the travel company. Please ask our booking department about the protection that applies to your booking.

3. Extra Time Online offers many different services, I’m confused about who to ring for what? 
   Administration and Customer Service: 0800 198 5001
   If you are looking for advice or help on your membership package, advice on what exactly you have available to you through your package or have any general queries or complaints please call this number to speak to one of our customer services operatives who will do their utmost to help you. We also deal with any timeshare related enquiries at this office.

Reservations: 0800 198 0022
If you’re looking to utilise your membership to book flights, accommodation or any of the other discounted services we provide at Extra Time Online then call this number. This will put you through to one of your concierge team who will be more than happy to assist you in any way they can.
Also call this number if you have already booked a holiday or holiday service with Extra Time Online and you are looking for more information or perhaps just clarification on a few issues pertaining to your booking.

Sales Support: 0800 198 0005
Not a member yet?! Please call our highly trained team of sales operatives to help and advise you on your potential Membership purchase. If you are currently dealing with someone regarding an Elite pack and need more information also call this number.

4. How can I be sure that I will be able to get what I want, when I want it?
   At Extra Time Online we have a large team of professionals who use several agents and suppliers from all over Europe. We also have access to Travel Agencies sourcing tools unavailable to members of the general public. This all means that we have unparalleled access to a multitude of options for our clients and are confident that we will be able to source any request no matter how small or large.

5. When am I able to contact Extra Time Online?
   The Extra Time Online administration and timeshare department is open from 9am till 5pm Monday to Friday. The Booking and Concierge department is open from 8am till 10pm Monday to Saturday and Sunday 10am till 4pm.

6. What is the concierge fee for?
   The concierge fee covers both administrative costs and also any and all work done by the concierge department during your membership period.

7. How can I use my vouchers?
   The various vouchers issued through Extra Time Online are usable in different ways. If you log into your Elite members account and click on a voucher then it will display the terms and conditions for that specific voucher.

8. Why do people advertise on the Extra Time Online website?
   We provide owners with a means to rent or sell their property through our own website, effective advertising through our associate companies and through direct contact with over 70,000 clients per week. We work with an network of companies providing unparalleled exposure to people wishing to rent and purchase properties.

9. Does Extra Time Online own any resorts?
   No. We offer our services to owners at the resorts.

10. Is my contact information kept private?
    Yes! All personal information is stored in our secure database for our information. It will never be displayed on the website.

11. Can I make changes to my listing(s)?
    Yes!  You can contact us on sales@extratimeonline.co.uk or tel: FREEPHONE 0800 198 5001 to make changes to your listing(s) 24 hours a day, 7 days a week. 

12. What is a Floating Week?
    A Floating Week may be used any time during the season purchased (High, Medium or Low) based on a resort's availability. Typically, resorts will accept requests for specific weeks by the owner as soon as the annual maintenance fees are paid. Therefore, the earlier the maintenance fees are paid the better the chance that the owner can pick a specific week.

13. How do I know which dates a specific week number corresponds to?
    Click here to access a calendar which will show you what date a certain week number is.